Return & Refund Policy

At Yaktara, every fragrance is handled with care from our hands to yours. This policy explains when a return, replacement, or refund is available, and how to request one.

1. Ready-Made Catalog Products

Attars and storage boxes purchased from our catalog may be returned within 7 days of delivery, provided the item is unused, unopened, and in its original packaging with the seal intact.

Because attars are personal-use fragrance products, we cannot accept returns of any bottle that has been opened or used, for hygiene and safety reasons — except where the product itself is damaged, defective, or incorrect (see Section 3).

2. Custom Fragrance Orders

Every custom fragrance is hand-blended to order once you accept your quote and complete payment. Because this work begins specifically for you, custom fragrance orders are non-returnable and non-refundable once crafting has started, except where the received product is damaged or materially different from what was confirmed in your quote.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at no additional cost to you.

4. How to Request a Return

• Contact us at jhanjhariyamukul578@gmail.com or 8708258070 with your order number.
• Let us know whether you’d like a replacement or a refund.
• For eligible returns, we’ll arrange a pickup or share a return shipping address. Please keep the item in its original packaging.

5. Refunds

Once a return is received and inspected (or a damage/defect claim is approved), refunds are processed as follows:

Refunds are issued to the original payment method via Razorpay, typically within 7–10 business days.

Original shipping charges (if any) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

6. Order Cancellations

Ready-made orders can be cancelled free of charge before they are shipped — contact us as soon as possible with your order number. Custom fragrance orders can be cancelled only before payment is made against a quote; once payment is confirmed, crafting begins and the order can no longer be cancelled.

7. Contact Us

For any questions about this policy or to start a return, reach us at jhanjhariyamukul578@gmail.com or 8708258070.